Shipping policy

1. Delivery Coverage

• Shipping is currently available within Kuwait only

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2. Delivery Time

• In-stock items:

Delivery is completed within same day up to 3 business days, depending on order time and location

• Out-of-stock items (Pre-orders):

Orders placed via direct message will be processed within 1 to 3 weeks 

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3. Pre-Order Payment Terms

For pre-order items, customers may choose one of the following payment options:

• Full payment in advance, or

• Partial payment (deposit), with the remaining balance to be paid prior to shipment/delivery

All deposits are non-refundable, as pre-order items are specifically sourced upon request.

Orders will not be shipped or delivered until full payment has been received.

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4. Order Processing

• Orders are confirmed and processed after successful payment

• Pre-orders are only confirmed after receiving the deposit or full payment

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5. Shipping Fees

• Shipping fees are calculated at checkout or confirmed during order placement (for pre-orders)

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6. Delivery Conditions

Charmia is not responsible for delays caused by:

• Incorrect delivery details provided by the customer

• Customer unavailability at the time of delivery

• External courier delays beyond our control

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7. Cancellation Policy

• Pre-orders cannot be cancelled once confirmed

• Deposits are strictly non-refundable under any circumstances

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8. Contact

For any shipping inquiries, please contact us at:

Instagram : @charmiae 

Email: Charmialux@gmail.com

WhatsApp: 99195857